Question 1

What is the process to consider Independent Living at Hermitage Richmond?

Accepted Answer

The first step is to provide your general personal, health and financial information, which we are happy to help you assemble.Personal, health and financial information is then reviewed.A nurse and social worker meet with the potential resident to assess the appropriate level of living and to do an assessment to determine the proper level of support is recommended (Independent Living, Assisted Living, Memory Care, Health Care)

Question 2

Is this process different from other alternatives?

Accepted Answer

Yes. Many communities do not discuss finances with potential residents. At Hermitage Richmond, we include a financial and actuarial review for many reasons. Most importantly, we want to be sure residents can live on their terms and do not have to move again if they are blessed with longevity, and their level of living needs change. Hermitage Richmond is part of Pinnacle Living and a not-for-profit organization, which means something to us. We form a lifetime relationship with our residents and commit to assisting those who, through no fault of their own, cannot fully meet the financial responsibilities of their residence or care.

Question 3

What exactly is an Independent Living community?

Accepted Answer

Independent Living means many different things depending on the community. Some communities are basically apartments that are age-restricted and do not offer any services or safety nets. Others may offer some assistance through partners.

Question 4

How are Independent Living communities licensed?

Accepted Answer

Most independent living communities are not licensed. We are proud to be licensed by the Department of Social Services and the Virginia Health Department for our Assisted Living and Nursing Care, in addition to our accreditation by CARF.

Question 5

What Independent Living issues should I be aware of?

Accepted Answer

Different retirement communities may define “Independent Living” differently. Make sure any community you consider matches your understanding. You should also know whether the community can provide support if your or your loved one’s needs change.

Question 6

What if I have an emergency or need help in my residence?

Accepted Answer

Each residence at Hermitage Richmond has an emergency call system in each room, including the bathrooms. In addition, Hermitage Richmond has a comprehensive system for residents’ security that can identify each resident by name and specific location anywhere on our campus.

Question 7

Do you have a wellness program?

Accepted Answer

Hermitage Richmond is committed to enhancing residents’ quality of life in every way. Wellness means many different things depending on the individual. Our innovative Pathways to Wellness program takes a holistic approach that breaks down barriers regardless of age or abilities. Throughout our inspiring campus, we’re here to help guide and nurture every dimension of your well-being so you can flourish—mind, body and spirit.

Question 8

How do I determine my level of care?

Accepted Answer

Finding the appropriate level of living is a crucial ingredient in enhancing quality of life. At Hermitage Richmond, each resident actively participates in the team that assesses and monitors their support level. Decisions are made with ongoing input from residents, family members, physical and occupational therapists, healthcare professionals and other key team members. A process informed by more than 75 years of Pinnacle Living’s experience uses multiple evaluation tools to make sure decisions are in our residents’ best interests.

Question 9

Do you offer a rehabilitation program?

Accepted Answer

Hermitage Richmond is staffed to respond. Hermitage Richmond offers complete rehabilitation services on-site with licensed physical, occupational and speech therapists. Transportation is provided to outside rehabilitation service providers when that is the best option for a resident.

Question 10

Does the community provide residents with a full calendar of events, programs and activities?

Accepted Answer

Every day brings a wide variety of activities for residents of Hermitage Richmond, with customized calendars for Independent Living, Assisted Living, Health Services and the McGuire Memory Care neighborhood. Sometimes, residents go out to enjoy all Richmond offers, and other times, they prefer for it to come to them.

Question 11

What types of amenities and activities does Hermitage Richmond offer?

Accepted Answer

Because the variety of supplemental amenities and programs offered by senior living communities can vary widely, it’s important to ask many questions as you investigate each community. Hermitage Richmond offers a full range, including:Fitness Classes, Onsite salon and barbershop and more!

Question 12

Does the community provide easy access to recreational opportunities?

Accepted Answer

Hermitage Richmond’s central location makes getting to Richmond’s many recreational, cultural, social and educational opportunities easy. Regular visits to museums, concerts, parks, shopping and more are provided by our fully accessible bus. We also offer day trips to places further afield. And, of course, all the area’s opportunities are close by for residents who want to walk or drive.

Question 13

Is the community convenient for frequent visits by family and friends?

Accepted Answer

Hermitage Richmond is located just off Interstate 64, one exit away from Interstate 95, so it is easy to reach from all parts of Richmond and the surrounding area. Residents enjoy a spacious apartment or suite where they can entertain family and friends or choose from the many beautifully decorated sunrooms, gathering rooms and common spaces. Our central location is near many restaurants, or you can enjoy delicious meals together in our bright and airy dining room.

Question 14

Is the community convenient to medical centers, shopping, places of worship and other services?

Accepted Answer

Our convenient location makes visits to the broader community services easy. We provide transportation to medical appointments and shopping areas. In addition, area churches and synagogues offer transportation to and from their services. Our beautiful chapel with inspiring stained-glass windows offers weekly ecumenical worship opportunities.

Question 15

Is the community close to cultural attractions, such as museums, theaters, concert halls, gardens and historical sites?

Accepted Answer

It’s a short drive from our Ginter Park neighborhood to the Virginia Museum and Virginia Historical Society, the Science Museum of Virginia, Flying Squirrels AAA baseball, downtown theaters and concert halls, and the Lewis Ginter Botanical Garden. And, of course, with three major universities in town, there are always many enrichment options available for our residents. In addition, cultural events are regularly scheduled on-site in our Social Hall.

Question 16

Is the community convenient to public transportation, airports, highways, etc.?

Accepted Answer

Hermitage Richmond is conveniently located near both Interstate 64 and Interstate 95. Richmond International Airport is just 15 minutes by car, and the train station and bus terminal are nearby. In addition, two city bus stops are located adjacent to our campus. And, of course, Hermitage Richmond has its own fully accessible bus, van and car to meet our residents’ transportation needs.

Question 17

Does the community provide services such as housekeeping, maintenance, concierge assistance and scheduled transportation?

Accepted Answer

As a full-service, continuing care retirement community, Hermitage Richmond offers a complete array of services at no additional charge, including: Maintenance-free living, inside and out etc.

Question 18

Are there other conveniences available on-site if you wish to pay for them, such as picking up dry cleaning, salon services, etc.?

Accepted Answer

Hermitage Richmond offers many additional services on-site for our residents’ convenience. A full-service beauty salon and barbershop are located within our building, along with dry cleaning pickup, gift shop and convenience store and visiting podiatrist.

Question 19

Does the community offer a full continuum of care, should needs change in the future?

Accepted Answer

Hermitage Richmond is a Continuing Care Retirement Community (CCRC), meaning residents can move directly to Independent Living, Assisted Living or The Grove Health Care Center without an entrance fee. In addition, we offer McGuire Park, a designated Memory Care neighborhood. Our philosophy focuses on our residents’ contribution and control regardless of their living level.

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